Last Updated: October 30, 2026
Enshama Safaris ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
- Contact details (name, email, phone number)
- Booking information (travel dates, group size, preferences)
- Payment information (processed securely through payment processors)
- Passport information (for permit applications when required)
Automated Information
- IP address and browser type
- Pages visited and time spent on our site
- Referring website information
- Cookie data (see our Cookie Policy)
2. How We Use Your Information
Service Delivery
To process bookings, arrange tours, and provide customer support.
Communication
To send booking confirmations, updates, and respond to inquiries.
Marketing
To send promotional offers (only with your consent).
Legal Compliance
To comply with legal obligations and regulations.
3. Legal Basis for Processing (GDPR)
Contractual Necessity
Processing necessary to fulfill our contract with you (booking services).
Legitimate Interests
Processing necessary for our legitimate business interests.
Consent
Processing based on your explicit consent (marketing communications).
4. Data Sharing and Third Parties
We only share your data with:
- Service providers (accommodation partners, transport companies)
- Payment processors
- Government authorities (for permit applications when required)
- Legal authorities (when required by law)
All third parties are GDPR-compliant and have appropriate data protection measures.
5. Your Rights (GDPR)
Right to Access
Request copies of your personal data.
Right to Rectification
Request correction of inaccurate data.
Right to Erasure
Request deletion of your personal data.
Right to Restrict Processing
Request restriction of data processing.
Right to Data Portability
Receive your data in a structured format.
Right to Object
Object to processing of your data.
To exercise these rights, contact us at support@enshamasafaris.com .
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Limited access to personal data
- Regular staff training on data protection
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, contractual, accounting, and regulatory obligations, in accordance with the Data Protection and Privacy Act, 2019.
| Data Type | Retention Period |
|---|---|
| Booking Information | 7 years after trip completion |
| Marketing Data | Until consent withdrawal or when no longer required for marketing purposes |
| Website Analytics | 26 months |
| Inquiry Data | 3 years after last contact |
| Legal & Compliance Records | As required by applicable laws and regulations |
Upon expiration of the applicable retention period, personal data is securely deleted or anonymized, unless further retention is required or permitted by law.
8. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure such transfers comply with GDPR requirements through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses
- Privacy Shield certification (for US transfers)
- Other appropriate safeguards
9. Contact Information
Data Controller: Enshama Safaris Company Limited
Email: support@enshamasafaris.com
Phone: +256787243565
Address: Plot 2, 4th Street Ugasa Coatings House
For urgent privacy concerns, please contact us at the email above.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy regularly.
Need Help?
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: